Setting Up Utilities in Singapore
So, you’ve just moved in and are getting comfortably settled in your new home.
Pimping it up is the fun part, but you’ll have to get through the more meh portions first… For one, setting up your utilities. Here’s a comprehensive guide:
[BONUS] Paying more than average for your monthly utility bills? We’ve compiled the average monthly utility bill for Singapore households (with gas) below:
1. Opening an Utilities Account with SP Services
All of your basic utilities – water, electricity and gas – can be easily set up under a single account on the Singapore Power Services (SP Services) website.
To open a Utilities Account, you’ll have to fill up details including your address, personal details and more via SP Services’ Residential Premises Utilities Application.
Note: Only the official tenant or owner of the home can open a Utilities Account.
In the process, you’ll also need to submit some documents, including:
- Your completed and signed Application Form for Utilities Account
- Copy of your NRIC or FIN (front and back)
- Documentary proof of occupancy of your house (e.g. Tenancy Agreement or property tax slip), where required
Next, book an appointment for an SP technician to come to your home to activate your utilities. (This will usually happen in the next 1 to 3 business days.)
If it’s a completely new house, you’ll need to have your gas turned on, too. To do so, set up a separate appointment with City Gas by calling 1800-555-1661.
2. Paying the Security Deposit
The amount depends on the type and size of your home, whether or not you’re a Singaporean Citizen or Permanent Resident, and your mode of payment (GIRO/ non-GIRO):
Prefer to do it in person? Bring your NRIC and proof of occupancy and do a walk-in application at either SP Services’ HQ in the CBD or their Toa Payoh customer service centre. Application forms are available there:
HQ: 8 Cross Street, #02-01 to 03 Manulife Tower, Singapore 048424
Toa Payoh HDB Hub: 480 Lorong 6 Toa Payoh, #02-08 HDB Hub, Singapore 310480
3. Maintaining your account
You can view your utilities bill by logging in to the SP Services Portal.
View a breakdown of the different components you’ll see on your bill here:
4. Paying your Utilities Bill
Set up a GIRO payment arrangement through your online banking account.
Simply fill up each field accordingly, such as the billing organization to make the payment to (i.e. SP Services) and the account you want to make payment from.
2. Credit card
Besides GIRO, this is the other most popular method of paying for your utilities. Paying via credit card also means you can earn extra miles or cashback rewards.
From your online banking account, select the billing organisation (i.e. SP Services), fill in your bill reference number and pay the indicated amount.
For instance, this is the payment screen for DBS/ POSB account holders:
4. AXS Machine
Bring your utilities bill statement to any AXS machine in Singapore, scan the QR code or barcode, and make payment using your card or NETS.
Tip: A late payment charge of 1% applies, so if you’re paying via non-automated methods, set up a reminder of some sort so it doesn’t slip your mind!
5. Terminating your account
When your rental lease ends (if you’re a tenant) or when you sell your house (if you’re the owner), terminate your Utilities Account by filling in this form and either e-mailing or posting it to SP Services.
If your account is under GIRO, the GIRO arrangement will be terminated after the final charges have been deducted.
Utilities Accounts can’t be transferred – for instance, if you’re a landlord transferring the liability of the utilities bill to your new tenant, you’ll have to terminate your account and have your tenant open a new account.